MagicHato Payment Policy

Effective Date: March 24, 2025

At MagicHato, we are committed to providing a secure and seamless shopping experience. Below is our detailed payment policy that outlines the payment methods we accept, processing times, and other important information regarding your transactions.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards:

    • Visa

    • MasterCard

    • American Express

    • Discover

    • JCB

  • Online Payment Systems:

    • PayPal

    • Apple Pay

    • Google Pay

  • Bank Transfers:

    • For larger orders or specific inquiries, bank transfer payments can be arranged. Please contact our customer service team for more details.

2. Payment Processing

  • Order Confirmation: Once you place an order on our website https://magichato.net/, your payment will be processed immediately to confirm your order.

  • Payment Authorization: After you enter your payment details, we will verify the payment method and authorize the transaction. If there are any issues with the payment (e.g., insufficient funds, expired card), we will notify you promptly.

  • Secure Payments: All payments are securely processed through an encrypted gateway, ensuring your personal and payment information is protected.

3. Payment Timing

  • Immediate Charges: Once your order is confirmed, the payment will be processed immediately. Your card or payment service will be charged at the time of purchase.

  • Pre-Authorization for Pre-Orders: For pre-orders or backordered items, we may place a pre-authorization hold on your payment method at the time of order. However, the full charge will only be applied once the item ships.

4. Sales Tax

Sales tax will be applied to all orders based on the applicable rates for your shipping address. The tax will be calculated and displayed at checkout before finalizing your purchase.

If you are exempt from sales tax, please contact us at info@magichato.net before placing an order, and we will provide further instructions.

5. Payment Issues and Errors

If you encounter any issues during the payment process, such as payment failure, double charges, or incorrect billing details, please contact our customer service team immediately. We will work to resolve the issue as quickly as possible.

To resolve any payment-related issues:

6. Order Cancellation

  • Before Shipment: If you wish to cancel your order before it has been processed or shipped, you may request a cancellation. Please contact us immediately at info@magichato.net or call us at (507) 633-2370.

  • After Shipment: Once an order has been shipped, we cannot cancel it. However, you may return the item according to our Return Policy.

7. Refunds and Payment Adjustments

In the event that a refund is necessary (for example, due to a canceled order or a return), the refund will be processed back to the original payment method. Please note the following:

  • Refund Processing Time: Refunds are typically processed within 7–10 business days. The exact time frame may vary depending on your payment provider.

  • Partial Refunds: In some cases, a partial refund may be issued if only part of your order is returned or if there are shipping or handling discrepancies.

8. Security and Fraud Prevention

At MagicHato, we take your security seriously. We utilize the latest encryption technology and fraud prevention systems to protect your payment information. All transactions are processed through trusted payment gateways that adhere to industry standards.

If any suspicious activity is detected, we may contact you for verification before processing the payment. Additionally, we reserve the right to refuse orders or block payments if fraudulent activity is suspected.

9. Customer Support

If you have any questions or need assistance regarding payment methods or your order, our customer service team is here to help:

  • Email: info@magichato.net

  • Phone: (507) 633-2370

  • Street Address: 14 1st Ave NE, Dodge Center, Minnesota

Our team is available to assist you Monday through Friday from 9:00 AM to 5:00 PM CST. We strive to respond to all inquiries within 24–48 hours.