Refund & Return Policy

Effective Date: March 24, 2025

At magichato, we strive to ensure customer satisfaction by providing high-quality products and excellent service. If you are not completely satisfied with your purchase, this Refund & Return Policy outlines how we handle returns and refunds.

1. Eligibility for Returns & Refunds

You may return items and request a refund under the following conditions:

  • Defective or Damaged Products: The item is defective, damaged during shipping, or does not match the product description.
  • Change of Mind: You are not satisfied with your purchase for any reason.
  • Return Request Window: Requests for returns must be made within 30 days from the date of receipt.

2. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@magichato.net or call us at (507) 633-2370.
  2. Provide Details: Include your order number, the reason for the return/refund, and supporting evidence (photos of damaged/defective products, if applicable).
  3. Await Approval: Our customer service team will review your request and provide further instructions.

3. Return Conditions

To ensure a successful return, the item must meet the following criteria:

  • The item must be in its original condition with all packaging and accessories included.
  • The product must not show signs of misuse or tampering.
  • The return must include the original invoice/receipt or proof of purchase.

Please note: You will be responsible for return shipping costs unless the item is defective or the return is due to our error.

4. Refund Processing

Once your return is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during purchase.

  • If the payment method is no longer available, we will contact you to arrange an alternative refund method.
  • Refunds will cover only the cost of the item(s); shipping costs will not be reimbursed unless the return is due to a mistake made by magichato.

5. Non-Eligible Returns

The following are not eligible for return or refund:

  • Items marked as final sale or clearance.
  • Products that have been used, damaged, or altered.
  • Products that are not in their original condition or do not include original packaging or accessories.

6. Exchange Policy

If you would like to exchange an item, you must return the original item in accordance with the return process above and place a new order for the replacement product.

7. Contact Customer Support

If you have any questions about your return, refund, or exchange, contact our customer service team at:

📧 Email: info@magichato.net
📞 Phone: (507) 633-2370

We are here to help and will do our best to resolve your issue promptly.

Thank you for shopping with magichato. We value your trust and aim to make your shopping experience as smooth and hassle-free as possible.